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Legal

Terms of Service

Last updated 3 October 2026.

These Terms of Service (the “Terms”) are an agreement between you and Fibonacci Impact LLC (“we”, “us”) for your use of Fibonacci Socials, the service at socials.fib.im that publishes video to social media accounts you connect (the “Service”). If you use the Service for an organisation, you accept these Terms for that organisation and confirm that you are authorised to do so; “you” then means the organisation.

1. The Service

Fibonacci Socials lets you upload a video, write a caption for all platforms or a separate caption for each, choose per-platform options, and publish to the accounts you connect on TikTok, Instagram, Facebook, YouTube, X, LinkedIn, Pinterest, Threads and Google Business Profile. It publishes through each platform's official API. Deliveries are queued, retried automatically and reported on per platform.

2. Your account

  • You must be at least 18 and able to enter into a binding contract.
  • The Service is for business and professional use. Give accurate details when you sign up, and keep them up to date.
  • You are responsible for everything done through your account and your organisation's team members. Keep your sign-in secure, and tell us straight away at [email protected] if you suspect it has been misused.

3. Trial

The free trial is self-serve at socials.fib.im/portal. It includes one connected account and one post per month, and it needs no payment details. We may change or end the trial offer for new sign-ups at any time. Where we reasonably can, we will give existing trial users notice before any change that affects them.

You can get a paid plan (Creator, Team or Agency) in one of two ways.

  • Online. Plans bought at saas.fib.im are paid by card through Creem, which acts as merchant of record for the order, under the terms shown at checkout there. The subscription renews each month or year until you cancel it from your billing page on saas.fib.im, and the plan applies to the Fibonacci Socials workspace you own (the oldest one, if you own several). When a subscription ends, that workspace returns to the trial limits; nothing in it is deleted.
  • Set up with us. Plans can also be set up with you by our team, usually after a setup call. The plan, its limits, the price and the billing period are confirmed to you in writing, by email or in an order form, before we invoice you. We invoice you, and you pay by the method and within the period stated on the invoice. Unless the invoice says otherwise, payment is due within 14 days.
  • Prices do not include taxes. You are responsible for any sales, use, VAT or similar taxes, apart from taxes on our income.
  • If an invoice remains unpaid after we have reminded you, we may move your account back to trial limits or suspend it until it is paid.
  • A plan set up with us renews for the same period unless either of us gives notice before the end of the current period. Fees already paid are not refundable, except where the law requires it, saas.fib.im's refund policy provides for it, or we agree otherwise in writing.

5. Connected platforms

  • You connect social accounts through each platform's official OAuth sign-in. We never see your passwords. You may connect only accounts that you own or are authorised to manage.
  • Each platform has its own terms, policies and community guidelines, and your content has to comply with them. When you connect YouTube you also agree to the YouTube Terms of Service.
  • Fibonacci Socials is not affiliated with, endorsed by or sponsored by any of these platforms. The platforms control their APIs and can change, limit or withdraw them. If a platform does that, or rejects, removes or restricts your content, some features may stop working for that platform. We will work to restore the feature where we can, but we are not responsible for platforms' decisions.
  • Account limits (for example, maximum video length) come from the platform, and we check them before posting. The platform's decision on whether to accept a post is final.

6. Your content

  • You keep all rights in the videos, captions and other material you upload (“Your Content”).
  • You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transcode and transmit Your Content only as needed to provide the Service. This includes sending it to the platforms and accounts you select. The licence ends when Your Content is deleted from our systems, except for copies the platforms already hold.
  • You are responsible for Your Content. You confirm that you have all the rights, licences and permissions it needs, including for music, footage and people who appear in it, and that you make any disclosures the law or a platform requires (for example, TikTok's commercial-content disclosure for paid or branded content).
  • You choose what is published and where. When you publish, Fibonacci Socials sends Your Content to the platforms you selected, and from then on the platform's own terms govern it there.

7. Acceptable use

You must follow our Acceptable Use Policy, which forms part of these Terms.

8. Deleting posts and data

You can ask Fibonacci Socials to delete a published post from a platform where that platform's API allows it. Where it doesn't, you need to delete the post in the platform's own app. Disconnecting an account deletes the tokens we hold for it. The Data Deletion page explains how to delete everything else.

9. Privacy and data protection

Our Privacy Policy explains how we handle personal data. For Your Content and the accounts your organisation connects, we act as your processor. We process that data only on your instructions (which these Terms and your use of the Service record), keep it confidential, protect it with appropriate security measures, use sub-processors only under equivalent obligations, help you respond to data-subject requests, and delete it when you ask us to or when the Service ends.

10. Our service and intellectual property

The Service, including its software, design and documentation, belongs to Fibonacci Impact LLC and its licensors. These Terms give you the right to use the Service, and no other rights in it. Do not copy, modify, resell or reverse-engineer the Service except where the law allows. If you send us feedback, we may use it without owing you anything.

11. Availability and changes

We work to keep the Service available and reliable, but we do not promise that it will be uninterrupted or error-free, and there may be planned maintenance. We may improve or change the Service. If a change materially reduces the features of a paid plan during its term, we will tell you in advance, and you may end the plan and receive a pro-rata refund of prepaid fees for the unused period.

12. Suspension and termination

  • You can stop using the Service at any time and ask us to delete your account, as described on the Data Deletion page. A paid plan ends at the end of its current billing period.
  • We may suspend or end your access, with notice where it is reasonable to give it, if you seriously or repeatedly break these Terms or the Acceptable Use Policy, if you don't pay an invoice, if a platform requires it, or if we need to protect the Service, other users or the public.
  • When your account ends, we delete your data as described in the Privacy Policy. Sections 6, 10 and 13 to 17 continue to apply afterwards.

13. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that any platform will accept, show or keep any post, or any particular reach or result.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total liability arising out of or relating to these Terms is limited to the greater of the fees you paid us in the 12 months before the claim and US$100. These limits do not apply to liability that the law does not allow to be limited, or to your payment obligations or indemnity.

15. Indemnity

You will defend and indemnify Fibonacci Impact LLC against third-party claims arising from Your Content, or from your use of the Service in breach of these Terms, the Acceptable Use Policy or a platform's terms. We will tell you promptly about any such claim and let you control its defence.

16. Changes to these Terms

We may update these Terms. For material changes, we will update the date at the top and notify account holders by email or in the app at least 30 days before the changes take effect. If you keep using the Service after that, you accept the updated Terms. If you don't accept them, you can stop using the Service before they take effect.

17. General

  • These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah, and the courts of Sharjah have jurisdiction over any dispute about them. Nothing in these Terms removes protections that the law where you live gives you and that cannot be waived.
  • These Terms, together with any plan confirmation or order form we have agreed with you, are the whole agreement between us about the Service. If they conflict, the plan confirmation or order form takes priority.
  • If a court finds any part of these Terms unenforceable, the rest stays in force. If we don't enforce a right straight away, we have not waived it.
  • You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of the business, and we will tell you if we do.
  • Neither party is responsible for delays caused by events beyond its reasonable control, including platform outages or API changes.

18. Contact

Fibonacci Impact LLC, Sharjah Media City (Shams), Sharjah, United Arab Emirates · [email protected] · support: [email protected]